10sgroup1

April 19, 2010

Efficiency Services Group 5025 Delaware Avenue Wilmington, DE 19808 Phone: 302-555-8866

Jennifer Gait Perkins Student Center 325 Academy Street Newark, DE 19717

 Dear Ms. Gait,

Thank you for your inquiry regarding the problems that the University of Delaware is having keeping the cost of books low for students and your interest in having the Efficiency Services Group investigate and remedy this problem. The enclosed statement details how the Efficiency Committee will research and devise a plan for improving your current system of buying and selling books to relive the financial burden placed on students.

The proposal provides an overview of our specific services and experience. It also provides a projected schedule for our research into solving your problem.

Please feel free to contact me if you have any questions or concerns. I look forward to working with you.

Sincerely,

Sage Begolly, Erin Blankenship, Kim Cignarella, Paige Ewers Efficiency Analyst

Efficiency Services Group Cost Regulation at University of Delaware Bookstore
 * Proposal**

The Efficiency Services Group proposes to explore cost-reducing options for the current textbook purchase and sell back system at the University of Delaware
 * Introduction**

Complaints have been directed toward the University of Delaware regarding the cost of books and the difficulty students have selling them at the end of each semester.
 * Statement of Problem**

The frustration of students has not only caused unending complaints, but lead to students looking to places like Amazon.com to purchase older additions of their books or refraining from purchasing books altogether. If this continues, it will not only result in decreased revenue for the University of Delaware bookstore, but will be detrimental to the education of the students.

While considering the issues and complications for all parties involved, we will propose changes to the system of buying and selling books that will be mutually beneficial to the students and the University of Delaware bookstore. We aim to increase student satisfaction and therefore student use of the bookstore to provide a sustainable system and increased revenue.
 * Objective**


 * Procedure**
 * 1) We will research current buy/sell procedures at the University of Delaware bookstore to determine where costs can be cut to students while still maintaining a high level of revenue to the bookstore.
 * 2) We will survey a sample of 100 students with varying majors at the University of Delaware to determine their level of satisfaction by sending a survey to members of the University of Delaware network on Facebook, a social networking site. We will also use this survey to determine what the average cost of textbooks to University of Delaware students.
 * 3) We will collect information about current sellback rates for books at the University bookstore.
 * 4) We will research the Indiana University's Bookstore to determine what procedures they have implemented to successfully reduce textbook costs as the Bookstore is also owned by Barnes and Noble and is currently utilizing textbook rentals.
 * 5) We will analyze the information we have obtained.
 * 6) We will present to you our suggestion of a program that will decrease the cost of books for students and increase revenue to the University of Delaware bookstore.

The Efficiency Services Group were created to assist small and large businesses in attaining the greatest possible revenue while maintaining the highest level of customer satisfaction. We have provided assistance to over 150 businesses in the Delaware Valley. A list of recently completed contracts can be found on our website at [|__www.esg.net__]. Our analysts have been selected and trained to best serve our purpose.
 * Record of Service**

Our suggestions for a more efficient buying and selling method at the University of Delaware bookstore are free. You will pay the normal cost of implementing the new program.
 * Cost to the University of Delaware**

Week of April 26, 2010: Initial Interview - research current University of Delaware buy/sell procedures and book costs - compare University of Delaware bookstore procedures to those of other bookstores on campus and those of a university with potentially better procedures - collect book sales data from student surveys - obtain student satisfaction information from student surveys Week of May 3, 2010: Analysis of Results Week of May 10, 2010: Presentation to University of Delaware bookstore
 * Schedule**


 * Cover Letter**

May 10, 2010

Efficiency Services Group 5025 Delaware Avenue Wilmington, DE 19808

Jennifer Gait Perkins Student Center 325 Academy Street Newark, DE 19717

Dear Ms. Gait,

Enclosed is the Efficiency Services Group’s plan for a revised system of buying and selling books at the University of Delaware bookstore. This report contains suggestions for how to increase revenue to the bookstore by decreasing the cost of books for students.

The system of buying and selling books is analyzed according to financial burden on University of Delaware students and sustainability to the bookstore. The report examines methods used by other bookstores to keep costs low and current levels of student satisfaction.

It is my hope that this report will provide you with the information necessary to assess to effectiveness of the Efficiency Services Group’s plan for the University of Delaware bookstore. Please feel free to contact me if you have any questions about the report or if you need any further information. I may be reached by phone at 302-55-8866 or by way of email at seb@esg.net.

Sincerely,

Sage Begolly


 * Table of Contents**

Executive Summary ............................................ 1 Introduction and Background ................................ 2 Procedure............................................................2 Present Condition Research and Analysis ..............3 Recommendations 1. Textbook Rentals..........................................4 2. Ebooks........................................................5 3. Online Access and CD-Roms........................5 4. Open Textbooks...........................................6 5. Communicating with Professors.....................6 Conclusion .......................................................... 7 Works Cited ........................................................ 8 Appendix ..............................................................9


 * Executive Summary**

Across the United States, and specifically at the University of Delaware, students consistently struggle with the financial burden of rising textbook prices. Many aspects contribute to the growing problem at Universities, including constant "new editions" to previous textbooks, bookstores low buy back prices and high used textbook selling prices, and a lack of communication among students and professors. Our organization has provided the following information and analysis to the University of Delaware as a way of ensuring the University retain student satisfaction and enrollment.

We researched this problem from three different perspectives: the University of Delaware, Indiana University, and the University students. We have surveyed a sample of students regarding the current problem. We have also investigated the University of Delaware bookstore's practices and possible improvements. Finally, we researched the Indiana University Bookstore's use of textbook rentals and electronic books and whether the process has succeeded thus far. Indiana University, similar to the University of Delaware, is managed by Barnes and Noble and therefore would a similar experience implementing a rental program.

In a world that is racing to globalization through technology, //everyone// wants //everything// faster. With a desire to improve educational processes and to save money at the same time, electronic books are taking over classrooms. We looked deeper into this method of learning by analyzing databases such as, Springer E-Books and Ebrary Academic Complete. We also analyzed the cost of Amazon's Kindle and their advantages. The University of Massachusetts uses both databases and has had great success with them. All of these options are simple to implement at the University of Delaware, whether it's obtaining access to electronic books through certain publishers online or having bookstores sell Amazon's Kindle. We suggest that the University utilize all or any of the recommendations in this report. The first is to encourage discussion amongst students and professors regarding the necessity of purchasing the newest edition of the required textbook. The second is to provide students with information about other ways to receive some compensation for textbooks the University is not able to repurchase. Also, we recommend that the University increase utilization of textbook rentals. Finally, we suggest that the University utilize the various available options wherein students can access textbooks online. The purchase of CD Rom versions of books in place of text versions could be done through the University. Being that purchasing CD Rom versions of texts will cost the University less than purchasing text versions, this will allow the University to in turn charge students less. Charging for printouts of open textbooks would only cost the University about $20 a booklet, and the University could charge a minimal supplemental amount to ensure a profit. These options will increase student satisfaction, without significantly impacting the bookstores revenues. SAY SOMETHING ABOUT COST OF YOUR OPTION

It is important for the University to consider the complaints of its students and investigate ways to improve upon the current system. Textbook sales should not be a major source of revenue for the University, rather a way to ensure students receive a complete and valuable education. We believe attention to this problem will improve student satisfaction with the university, and therefore promote a better learning experience.


 * Introduction and Background**

According to the University of Delaware website, current tuition for a non-resident University of Delaware student is just under $32,500. This averages out to a cost of $925 per academic credit. In addition, the University recommends students allocate $1500 per year to cover miscellaneous expenses, and an additional $800 to cover the cost of text books. Then, come the end of the semester, at most students can sell their textbooks back for 50% of what they paid, and many times receive much less. These same textbooks, only a few months old and often barely used, are then resold by bookstores at much higher prices.

While these costs are comparable to many public universities, we believe the University of Delaware can make the cost of textbooks a priority for its loyal students. Many students complain about the current system in place, and we believe making changes will increase student satisfaction with the University. Our recommendations provide low-cost options to implement small changes that may make a big difference for the average University of Delaware student.


 * Procedure**

1. Our first step was to research the present condition at the University of Delaware to find out the cost of tuition and University estimated cost for books and supplies. 2. We researched the student body at the University of Delaware to find out exactly what students say their true costs are. We created a survey, (Appendix A) of one hundred UD students on a volunteer basis on social-networking site, "Facebook." 3. We analyzed these results and student comments to begin our recommendations to the University Bookstore. 4. We found that the University of Indiana Bookstore was one of the 25 Barnes and Noble owned bookstores that has begun using textbook rentals. We found information regarding its success at that University, and also researched its use of Ebooks. 5. We looked into other suggested methods to ease student dissatisfaction with textbook costs at universities nationally, such as CD Roms and open textbooks. 6. We researched schools and Universities that have implemented electronic textbooks into their curriculum. 7. Our next step was to look into different methods of Ebook learning. We analyzed buying Kindles instead of textbooks and obtaining access to electronic book databases such as, Springer E-Books and eBrary.

THIS MUST BE MUCH MORE DETAILED. IT SHOULD GIVE A COMPLETE, STEP-BY-STEP ACCOUNT OF WHAT YOU ACTUALLY DID AND WHY YOU DID THE THINGS YOU DID IN CONDUCTING YOUR RESEARCH. YOU NEED TO TELL WHY AND HOW YOU SELECTED THE STUDENTS IN YOUR SURVEY, WHAT OTHER UNIVERSITIES YOU RESEARCHED AND WHY THEY WERE CHOSEN, ETC.


 * Present Condition Research and Analysis**

Out of 100 UD students surveyed, the majority (29%) said that they spent between $301 and $400 dollars per semester on textbooks. Not surprisingly, 24% of students surveyed indicated that they spent between $401 and $500 dollars, 14% spent between $501 and $600, and 7% spent over $600 per semester for their textbooks. With these high prices in mind, it isn’t a shock that 97% of students indicated that they would like to see textbook prices decrease at UD. Textbooks are priced so high in some cases that 71% of students indicated that they did not purchase a required textbook because it was simply too expensive. A graphic here would be nice. Also refer to the complete survey & results as being in the appendix.

When selling back textbooks, the majority of students (40%) receive between $51 and $100 for their books that they typically spent over 4 times the amount for originally. The greatest amount of money students indicated getting back for their textbooks was between $201-250, which was true for only 5% of the sample. This is just a little more than 50% of the amount that the majority of students spent of their textbooks when first purchasing them. Most students (92%) have been denied completely from selling a textbook back, meaning the hundreds of dollars they spent on the book are now a complete loss. Students are loosing hundreds and hundreds of dollars each semester just on textbooks alone. This loss seems unnecessary and students agree, with only 6% of students actually satisfied with the amount they receive when they sell their textbooks back.

Textbook prices are not a problem isolated to UD, however, but more an epidemic specific to all higher education. The majority of transfer student to UD (80%) indicated that textbooks were priced the exact same at their previous school as at UD.


 * Recommendations**

Based upon our research about the current condition at the University of Delaware we have the following recommendations to propose. We believe these options provide limited cost to the University, with unlimited benefits to University of Delaware students.


 * **Talking with Professors -- Addressing the Problem in Its Earliest Stage**

Professors have the ultimate choice of what textbook they are going to require for a class each semester. They mainly use information gathered from sales representatives of the publishing companies and the Internet to make these decisions. This can be problematic however because sales representatives often use techniques like wining and dining professors, as well as offering free textbooks to them, as incentives for choosing their book, or simply to encourage them to require a newer edition for the class. As determined in our survey of UD students, and as our research of the problem as a national issue have determined (all of this needs to be clearly explained in your procedures section), price is certainly at the forefront of concerns for most college students. So why is this able to happen and why don’t professors seem to realize what is really happening and put an end to it all?

To put it simply, most are often unaware of what exactly it is costing the students to purchase the newest or a textbook at all. This is a result of the kind of market textbooks are in, where the actual consumers (students) are not really the ones choosing the product (textbook), but instead a third party who has no sensitivity to price is making the decision (the professor). This is apparent when professors outweighed the academic merits of a textbook 17:1 to its price. Professors often do not make that connection between how much it is actually costing a college student to purchase these textbooks, who more than likely is already in debt from their semester’s tuition. You need to cite where all of this information is coming from.

Textbook manufacturers are aware of and often exploit this apparent disconnect. According the a survey of 287 professors across the country, sponsored by the MASSPIRG (Massachusetts Public Interest Research Group), 77% of the time these representatives rarely or never volunteer the price of the book they are working so hard to pitch. Even when asked directly, only 38% would disclose the price to professors. Disclosing the price may actually make some professors realize the financial burden they are really placing on their students often times simply for a few additional graphs, pictures, and practice questions of an “updated” edition. In fact, in this same survey, the vast majority of professors (94%) indicated that they would actually prefer to assign a cheaper book given the alternative.

So, again why are the textbooks they are assigning often so highly priced? As indicated in the survey, only 63% of professors actually knew what the price was of the book they were assigning. This again ties back to the disconnect manufacturers exploit when convincing professors to choose the newest edition of their current book, or to change books all together.

As we found in our survey, 92% of students have been denied from selling back a textbook because the professor requires a newer edition for the following semester. This essentially means that the vast majority of students are taking hundreds of dollars of pure loss each semester, as many of these texts are custom made and cannot even be sold through outside vendors like Ebay.com or Amazon.com. In the survey conducted by MASSPIRG, 71% of professors even acknowledged that the new editions of textbooks were only sometimes or rarely justified. New editions are not only typically more expensive (12% compared to previous editions, and even more compared to used versions of previous editions), but they also eliminate the possibility of even buying the text used.

It is our recommendation that professors are simply made more aware of these problems as a hope that they will realize the impact their choice is having on the pockets of their students. As 29% of students of our survey indicated, they have even forgone the purchase of a required textbook because it was simply too expensive. Through requiring overly expensive texts, professors are creating a disadvantage for the over ¼ of students who cannot afford to buy the text. We also want them to be aware of what options they have to potentially remedy these problems. These include making textbooks optional to buy, offering loaner textbooks for the class to share, or utilizing readings from the Internet more. There is also the option of open-source textbooks, such as Wikibooks, that are free textbook resources for professors to use instead. CITATION FOR THIS?? Professors can also weigh more heavily their decision before making students purchase a new edition as to how important the corrections really are, and if they can just address them in class instead, this way students would be able to purchase used copies. Overall, any way in which professors can cut down on textbook costs for students through the material they use in their course will ultimately be a helpful and an effective way to confront the issue in an early stage before it even becomes a concern of the bookstore.


 * **Textbook Rentals**

The first recommendation is to increase the use of the "textbook rental" process. The Delaware Book Exchange currently utilizes this option, and will continue to gain a greater presence on campus until the University bookstore decides to as well. The process enables students to obtain required texts at the beginning of the semester for a rental rate at approximately fifty percent of the list price. At the end of the semester, assuming the student returns the book in good condition, nothing further happens. If the book is damaged, the student pays the remainder of the cost up to the list price. Due to the fact that the maximum buyback price is fifty percent of the original, this process essentially guarantees the student the maximum benefit. In addition, the student must provide less money up front. Textbook rental contracts also guarantee books will be sold back to the store from which they were rented, and therefore the University Bookstore won't lose the ability to re obtain the text.

Indiana University began offering textbook rentals this fall, 2010. This is due to negotiations between the University and Barnes and Noble College Booksellers, who manages both the Indiana University Bookstore, and University of Delaware Bookstore. The University estimates this program will save students over three million dollars every year. Under the agreement the most popular titles- about 30% of all textbooks- are offered at an average of 53% below the new textbook price. (2) Students will be able to rent textbooks from their campus bookstores, online, or from Barnes and Noble stores on campus. Students who want to rent online will be able to do so through their campus bookstore websites, as well. Indiana University believes this will relieve out of pocket expenses for students, and increase the value of their education. The University of Delaware could greatly benefit from utilizing this process, as well. (3)


 * **Online Textbook Access, CD Roms, and E-Books**

A second recommendation is to give students the option of accessing books via their computers. Though this is not an option with all books or with all publishers, many science and math related books are accessible online as well as in text. This provides maximum benefits to students because math and science related textbooks are often the most highly priced. Utilizing this as often as possible would decrease the cost to students, as online access is significantly cheaper than buying a textbook. The bookstore would still make revenue off of this option, because access codes must be purchased in order to register for these online texts. Purchasing CD Roms that load an online version of the textbook onto a students computer is a similar and related way for students to have access to required course textbooks without having to pay for the costly printed versions of the textbooks. Making online textbook access and CD Roms available and encouraging students to utilize these options will decrease the financial burden on University of Delaware students.

The eBook is a portable, electronic “reader” device that is smaller and simpler than the average laptop computer. Original text, graphics, and audio can be produced by the user or drawn from third-party providers in the form of encrypted files. (Students, 2009) Art Clifford, a professor at the University of Massachusetts, said “I don’t know any other way we can get materials to people as quickly.” (University, 2009) More and more universities, colleges, professors, and students are taking advantage of the new technology available by switching from outdated textbooks to electronic books in order to lower costs for all parties involved.
 * “Paperless” Learning: ** The idea behind this innovative form of learning is to give students and professors more control. Dozens of schools were selected as the pilot sites for the introduction of “eBook” learning. (Students, 2009) A school in Dayton, Ohio, one of the first schools to work with Searchlight eBook Inc. and Franklin Electronic Publishers of New Jersey, is proof that eBooks are a great choice. Russ Chinoy of Franklin Electronic Publishing said, “The success of electronic publishing has created enormous opportunities for eBook users to create, assemble, and distribute easily searchable reference information for audiences of all kinds.” (Students, 2009) Since the eBooks are portable, students can take them anywhere and learn on an individualized level. “Paperless” learning is fiscally responsible as well; savings include paper and book costs.
 * Springer E-Books: ** A new database that includes over 13,000 full text books, major works, monographs, and journal articles from the science publisher, Springer, from 2005 to 2008. (University, 2009) In addition to mathematics and science, it also covers subjects of humanities, law, architecture, and other fields. There is a SpringerLink website that requires a login in order to access the electronic books. Springer E-books is simple to set up the University of Delaware, especially for the science colleges. T  his database is used at the University of Massachusetts and has had great success among the entire community.


 * Ebrary Academic Complete:** This database is also used at the University of Massachusetts. It consists of 42,000 books in full text from 1990 to the present. These popular and scholarly books cover a wide variety of subjects such as agriculture, technology, fine arts, music, literature, and more. The "ebrary reader," in conjunction with an ebrary account, enables users to mark text and make notations, create a bookshelf, save text, and print. This Java application, ebrary, also has a text to speech feature. (University, 2009) Ebrary offers a wide variety of content across many subject areas, especially in business and social science. Alison Hunter, an Associate Librarian at the University of Southern Queensland said, "The number of items in the database is a real strength, because students can expect to find academic material of value with some confidence." (eBrary, 2008)


 * Kindle: ** The advantages of having Amazon’s Kindle are vast. They include the ability to update cheaply and easily, environmental benefits, and health benefits regarding the heavy loads on backs and shoulders. //A Kindle in Every Backpack: A proposal for eTextbooks in American Schools,// is a concept paper written by former members of the Obama-Biden transition team. This paper discusses the economics of implementing this plan. Cost estimates in the education world are imprecise and often self-serving, but it seems clear that over time an investment in these tools would produce big savings. (Freedman, 2009) A Kindle is approximately $300, but after analyzing the survey results it is obvious after two years the majority would make their money back and save at least $300 based on a four year education. Bookstores can offer these Kindle's and continue to increase revenue by selling Kindle's to new students every semester. These will be attractive to students because prices would be the same if not lower than one semester's total cost of books.


 * **Open Textbooks**

A 2005 report by the Government Accountability Office stated that textbook prices have outpaced inflation 2 to 1 over the past 20 years, accounting for 26% of the cost of a 4 year college education at the time of the report. Former employee of the publishing company Pearson Education, Eric Frank, suggests that open textbooks would be a good way to reduce this cost to students. Open textbooks are free textbooks that can be downloaded online. They have numerous benefits. Professors can edit them to fit their preferences. Students can print parts of the online text to have in print. Professionally bound copies of the online text can be made for as cheap as $20 a book. Because these books are online, they can be edited without mandating the purchase of an expensive new and improved edition. (Shkolnikova, 2008)

The Foothill-De Anza Community College District in California is currently training its professors on how to use open resources. Support for open textbooks is not limited to community colleges. Over 1,200 professors from all 50 states at all college levels have signed a petition in support of open textbooks. (Shkolnikova, 2008) If professors at the University of Delaware were trained in using these resources, it would not only allow them more personal freedom in their teaching style but would reduce the cost of textbooks to students at the University of Delaware exponentially.


 * Conclusion**

The rising textbook price epidemic is clearly impacting the students of the University of Delaware. The problem has grown to the point where 71% of students sacrifice their own education, and do not buy required texts that are too expensive. Even when a student purchases all of his or her textbooks, at most he or she will receive 50% of what was spent just months earlier, and 92% report an inability to sell back a textbook. We have found the current situation to be in need of new options, in order to increase student satisfaction, and in turn, University of Delaware's revenue.

We have provided several recommendations for the improvement of the current system. The first involves opening a line of communication with professors regarding the required "new edition" of many textbooks. The second is a rental option through bookstore manager Barnes and Nobles. This option is already offered at another bookstore on campus, as well as other Universities, and the bookstore needs to explore this option. The next recommendations explore online textbooks, CD Roms, and Ebooks, all of which are designed to reduce the print costs of textbooks, and enable students to pay for one time use. All of these options provide minimal costs to the University, with maximum benefit for all parties involved.


 * Works Cited**

1. eBrary. "Academic Complete." //eBrary//, 2008. Web. 16 May 2010.  2. Freedman, Thomas Z. "A Kindle in Every Backpack: A Proposal for eTextbooks in American Schools." July 2009. Web. 16 May 2010.  3. "IU bookstore to begin new textbook rental program." //IU Newsroom//. 26 April 2010. Web. 15 May 2010.  4. Schonfeld, Eric. "Barnes & Noble College Tries To Take On Chegg In Sizzling Rental Market." //Tech Crunch//. 11 Jan 2010. Web. 15 May 2010.  5. Shkolnikova, Svetlana. "Online 'open textbooks' save students cash." //USA Today//. 10 July 2008. Web. 15 May 2010. <"http://www.usatoday.com/tech/products/2008-07-09-open-textbooks_N.htm> 6. "Students switch-on electronic books in nation's first eBook classroom." //Franklin Pressroom//. Franklin Electronic Publishers, 2009. Web. 15 May 2010.  7. University of Delaware Admissions. "Finance Your Degree." //University of Delaware Admissions//. University of Delaware, 2010. Web. 15 May 2010.  8. University of Massachusetts Library. "UMass Amherst Libraries Expands Electronic Books Collection." //University of Massachusetts Library.// University of Massachusetts, 2009. Web. 16 May 2010.  9. Zomer, Saffron. "Exposing the Textbook Industry: How Publishers' Pricing Tactics Drive Up the Cost of College Textbooks." February 2007. Web. 15 May 2010. 


 * Appendix A: Student Survey**

1. What is your current classification? 2. What college is your major in? 3. Have you always been a student at the University of Delaware? 4. Where did you attend school before UD?
 * freshman ||
 * sophomore ||
 * junior ||
 * senior ||
 * graduate student ||
 * Agriculture and Natural Resources ||
 * Arts and Sciences ||
 * Business and Economics ||
 * Earth, Ocean, and Environment ||
 * Education and Public Policy ||
 * Engineering ||
 * Health Sciences ||
 * Yes (skip questions 4 and 5) ||
 * No ||

5. Compared to the text book prices at your previous school, those you have purchased at UD have been priced: 6. Where do you prefer to buy your textbooks? Please circle all that apply. 7. What is the average total amount of money you have spent on textbooks __per semester__ while at UD? 8. Have you ever NOT purchased a “Required Textbook” because it was too expensive? 9. Do you price compare between stores before purchasing a textbook to find the best value? 10. Which statement is most true about your attitude toward the average price of the textbook when choosing to compare prices between stores? 11. On average what is the price difference between the stores where you price check and the final price you paid for the textbook? 12. While being enrolled at UD, which way did you prefer to sell textbooks back? Please circle all that apply. 13. What is the average total amount of money you have received back when selling back textbooks per semester while at UD? 14. Have you ever been denied from selling a textbook back because a newer edition was released? 15. How satisfied are you with the average amount you receive back on a per textbook basis compared to how much you paid for the original textbook? 16. Would you like to see textbook prices decrease at UD? 17. Please rate from 1 (least acceptable) to 4 (most acceptable) your preference of the following forms that textbooks can come in:
 * significantly lower || lower || the same || higher || significantly higher || I did not purchase textbooks at my previous school ||
 * Lieberman’s Bookstore ||
 * Delaware Book Exchange ||
 * University Bookstore ||
 * Online (ebay.com, amazon.com, other) ||
 * I have no preference of where I purchase my textbooks ||
 * Never purchase textbooks ||
 * $0-$100 ||
 * $101-$200 ||
 * $201-$300 ||
 * $301-$400 ||
 * $401-$500 ||
 * $501-$600 ||
 * greater than $600 ||
 * Yes ||
 * No ||
 * Yes ||
 * No (skip question 10 and 11) ||
 * I price compare only for more expensive textbooks ||
 * I price compare when it is convenient, usually for a mix of expensive and inexpensive textbooks ||
 * I price compare all of my textbooks regardless of average price ||
 * $0-$10 ||
 * $11-$20 ||
 * $21-$30 ||
 * $31-$40 ||
 * $41-$50 ||
 * greater than $50 ||
 * Lieberman’s Bookstore ||
 * Delaware Book Exchange ||
 * University Bookstore ||
 * Online (ebay.com, amazon.com, other) ||
 * I don't have a preference where I sell my textbooks back ||
 * Never sell back textbooks ||
 * $0-$50 ||
 * $51-$100 ||
 * $101-$150 ||
 * $151-$200 ||
 * $201-$250 ||
 * $251-$300 ||
 * greater than $300 ||
 * Yes ||
 * No ||
 * Very Satisfied ||
 * Satisfied ||
 * Neutral ||
 * Dissatisfied ||
 * Very Dissatisfied ||
 * Yes ||
 * No ||
 * Textbook prices are not a concern to me ||
 * ~  ||~ 1 ||~ 2 ||~ 3 ||~ 4 ||
 * ~ hard back text ||  ||   ||   ||   ||
 * ~ soft back text ||  ||   ||   ||   ||
 * ~ CD-ROM of text ||  ||   ||   ||   ||
 * ~ online (through website) ||  ||   ||   ||   ||

18. Do you have any additional comments on the textbooks at UD that were not addressed in this survey? If so, please write them below.