09F+grp+4

Sales Department A+ Software Systems, Inc. 150 Technology Drive Boston, MA 03580 Phone: 978-212-3445

November 2, 2009

Mr. Jack White Student Services 25 Lovett Avenue Newark, DE 19711 Phone: 302-831-2131

Dear Mr. White:

Thank you for your recent inquiry regarding A+ Software Systems, Inc. course registration programs. I understand that the University of Delaware’s Student Government Association (SGA) has petitioned for your office to create a more simplified and efficient course registration process, and that you have been appointed by your supervisor to explore this possibility. The attached proposal describes how A+ Software Systems, Inc. can assist the Registrar’s office in providing better registration software that will both benefit the faculty, staff and students at UD.

The proposal outlines how we will assess your current problem and registration process. Through extensive research including student serveys and comparing our system to that of other Universities, I will have specific recommendations for improving the current course registration system. I have also constructed a schedule that outlines the research process as well as when our findings will be presented to you along with my formal recommendations.

Please feel free to contact me with any questions you may have about the proposal or A+ Software Systems, Inc. I look forward to working with you and the University of Delaware in the coming months.

Sincerely, Richard Eckman V.P. of Sales

Introduction: A+ Software Systems, Inc. proposes to do extensive research on the current registration software system for the University of Delaware give reccomendations to transform current system into one that will be more simplified and efficient.

Background of Problem: As the advancement of technology progresses, many collegiate software systems too quickly become outdated to suit the needs of students and faculty. This registration software problem is one that has also affected the University of Delaware. Currently the process of signing up for classes is not only time consuming but it is also much more complex than it needs to be. Students should not have to manually draft possible schedules, figure out their availability to coincide with classes, or find professors they are unfamiliar with when they cannot get into a required class. It is a unnecessary frustration that can easily be solved with a more efficient and simplified software system.

Objectives: The main objective we hope to achieve is to simplify the process of registering for classes at the University of Delaware. By first assessing your current software we can then make an informed recommendation to markedly improve the existing registration process.

Procedure: > > > > > > > > > Record of Service: > A+ Software Systems, Inc. is not only the first brand choice for registration software on AcademicSuperstore.com but was also rated the number one overall software company by //Forbes Magazine// for 2006, 2008, and just announced for 2009. We are dedicated to customer satisfaction, which is why we have a 24 hour customer service hotline accessible to faculty and students. We also include maintenance in your initial cost so that if there is ever an updated version of your software, we install it for no additional charge. Also, whenever you purchase one type of software, we include trials of //all// our latest, award winning academic software for 2010, which is why we are the number one chosen brand of colleges and universities in the United States and Canada. > > > > > > > > > Costs to the University of Delaware: > > > > > A+ Software Systems is going to devote five of our best employees to bettering the current registration process during this four week project. A+ Software Systems feels an appropriate price for five of our workers allocating four weeks of their time to propose a solution to this problem is a one time flat payment of $20,000. If further weeks are requested by the University for addtional research, the cost will be $5,000 a week, for which the University will receive the same amount of man hours dedicated as previously supplied by our company. > > > > > > Schedule: > Week 1 (Starting November 16th), A+ Software Systems will meet with Mr. Jack White, the Head of the Registrar's Office and President Harker to go over the needs of the University. We will find out what the main problems are with the current system. At this time, we will gather the appropriate information needed from the University in order to come up with a new plan for an updated system. > > > > > Week 2 (Starting November 23rd), A+ Software Systems will return to the University to conduct surveys or focus groups of current students to get additional input as to the main problems of current registration process.. > > > > > Week 3 (Starting November 30th), our team will do extensive analysis of information gathered from surveys and focus groups, as well as information obtained from the Registrar and President Harker. > > > > > Week 4 (Starting December 7th), Analysis of current registration process will be completed, and a final recommendation for improving the process will be delivered on the last day of our contract, December 9th. > > > > > Here are my comments on your proposal: > > > > > BEGIN THE REPORT BELOW THIS LINE: > Sales Department > A+ Software Systems, Inc. > 150 Technology Drive > Boston, MA 02116 > Phone: 978-212-3445 >
 * 1) //Interviews //
 * 2) We will interview four students, one from each grade at the University of Delaware to learn more about how they currently feel about the registration process and what they would like to see change.
 * 3) //Surveys //
 * 4) We will compose a survey which will be distributed to about 80 students at the University of Delaware and Luzerne County Community College. We have chosen to survey UD students to guage their acceptance of the current registration process as well as the LCCC students to see if they can offer information about how their registration process works and if they prefer that more.
 * 5) //Research through the use of Facebook //
 * 6) As a major networking tool, we will at Facebook to see students post their reactions to registering for classes.
 * 7) //Market Research //
 * 8) //We will research our competitors to see who their customers include and which ones are the most happy with their product. After choosing a company that seems to have the most pleased customers, we will interview a student at one of those schools to see if these reactions are shared by the students //
 * 9) //Analysis of the current software and information gathered//
 * 10) //Our personalized recommendations to improve the resistration process//

>

> November 25, 2009 >

> Mr. Jack White > Student Services > 25 Lovett Avenue > Newark, DE 19711 > Phone: 302-831-2131 > Dear Mr. White: > Enclosed is the report on The University of Delaware’s Class Registration Process prepared by A+ Software Systems. Ultimately our report presents an overview of the current system of registering for classes at the university and our recommendations on how to improve it with our software. > The registration process being used now was evaluated by an A+ team assigned to your project by comparing it to other colleges and universities and by surveying students. > From that we have included our suggestions to improve the quality of the registration process so that you and the students will experience a much more efficient transition from semester to semester. We trust that from this report you will be able to make an informative assessment of your current method, and improve it very simply. If you have any concerns, please contact your team at A+ Software Systems, Inc. >

> Sincerely, > //University //// of Delaware //// Class Registration Process // > //Prepared for the University of Delaware Registrars Office // >  > Report Distributed November 25, 2009 > > > **__A+ Software Systems Inc. __** > Prepared by: Jeanine Maggiore, Jordann Lavin, Richard Eckman, Adam Edinburg, Kevin Mulligan > > > > > > >
 * Richard Eckman
 * <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Richard Eckman
 * <span style="font-family: 'Times New Roman','serif'; font-size: 26pt; line-height: 115%;"> <span style="display: block; font-family: 'Times New Roman','serif'; font-size: 26pt; line-height: 115%; text-align: center;"> <span style="font-family: 'Times New Roman','serif'; font-size: 26pt; line-height: 115%;">

<span style="color: #4f81bd; font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">Executive Summary
<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;"> > Recently colleges and universities across the country have encountered difficulties maintaining a proficient process for registration from semester to semester. With the increased numbers in collegiate enrollment to an ever advancing world of technology, it just seems that the registrar’s offices across the nation cannot keep up with an efficiency that they or students require. The University of Delaware is amongst those whose student body gripes of a registration system full of headaches and frustration. > A+ Software Systems, Inc. is familiar with this situation. We have recently investigated the problems specific to the University of Delaware by studying the current process of online registration, interviewing and surveying students, and talking with the registrar’s office and some student advisors. After we obtained a sufficient understanding of where the problems exist, we compared the UD process with that of other universities and colleges. By using student and faculty feedback, we were able to develop an easier, more efficient process of registration using simple software that can be implemented as early as next semester. > Our suggestion would be to update the current system with an easy to use computer software system that essentially makes registering for classes a no-brainer. Without interfering with student/advisor interaction, our system would eliminate much of the hassle of manually figuring out schedules, cross referencing times and days, and tracking down teachers to sign students into a full class that they need for graduation or prerequisites. Also we have a different time schedule for a “pre-registration” so that the stress of figuring out a schedule at the end of one semester for the next does not coincide with studying and stresses of final examinations. The cost to the university would be minimal; it would be $10,000 for preparation, customization, and installation. > This necessary update to the University of Delaware system would help immensely in the registration process for students and the registrar’s office alike. It would take the stress out of it and give the students that extra time to focus on what is really important; their academics and their futures. We are confident that this new software would improve the efficiency and simplicity of the registration procedure at the University of Delaware creating a less stressed student body. > > **<span style="color: blue; font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">Introduction ** > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">College campuses, especially large ones, must be well run with proper systems and methods to ensure the happiness of students, faculty, administration and teachers. A major event that occurs twice a year at the University of Delaware is the registration of classes by students. This is one of those processes that must occur efficiently and effectively, as students must take certain classes in a timely matter in order to graduate on time with the major or minors that they have chosen. However, this process is one that has not gone that smoothly over the years at the University of Delaware. As a result, the Student Government Association (SGA) joined together to protest the current registration process after becoming frustrated year after year. After all, the students are the ones who keep UD running as they pay tuition to receive the education that they desire. For this reason of appeasing the students in relation to this problem, our team set out to construct a new software package to ameliorate the current registration process. In order to do this, we conducted a great deal of research to ensure that we provide the University of Delaware with a quality product. Through surveys, market research and interviews, we were able to uncover students' current grievances, how other universities run their registration process, and learn which systems these schools have found to be the most successful. From this information, we were able to formulate a concept that we believe to be the best option for UD, the registrar’s office, and students. We hope that our newly constructed software package will be the resolution that faculty and students enjoy, appreciate, and ultimately find very useful for the registration of classes at UD. > > **<span style="color: blue; font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">Procedure and Results ** > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">In order to learn more about why students were unhappy with the current registration process, we organized our procedure of research into the following parts: > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">The following is a description of each step of our research procedure: > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">After learning from the UD Registrar’s office that the Student Government Association (SGA) had petitioned for a new class registration process, we wanted to go right to the source to learn more about this problem: the students. We decided to interview a student from each grade (Freshmen through Seniors) to ensure that we grasped a good handle on this problem at every level of the university. The following are the major points to be highlighted from each interview and the complete list of the questions asked can be found in Appendix A: > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;"><span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> i.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Unhappy that the system crashed and the registration process came to a halt due to the high amount of traffic on the site the morning she had her appointment. > <span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> ii.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Quote: “After four years this process never ceases to frustrate me.” > <span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> iii.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> During her sophomore year she was shut out of 2 necessary classes because the website froze on her. In result, the progress of her minor was pushed back. > <span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> iv.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Overall: she would like to see UD find a new system to avoid problems such as these for future students. > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;"><span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> i.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Unhappy his registration appointment is usually right in the middle of the day when he has class. > <span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> ii.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Sophomore year he could not skip class to register and in result got shut out of a class he needed because he was late to register (only by an hour though.) > <span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> iii.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Overall: He believed that the new registration process should not include a designated time that occurs during the middle of the day to avoid problems like this in the future. > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;"><span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> i.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> She stated that for several of her classes the system said that she could not register for them because the system said that she did not have the prerequisites (but she did.) > <span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> ii.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> She suggests that each student be given permission numbers for the classes they have taken so that if they are required to give one they will be able to do so to avoid computer glitches such as this one. > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;"><span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> i.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> As a freshman Sarah said that the registration process is very overwhelming. > <span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> ii.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> She and her friends were upset that there were no directions for them to follow to register, they just had to figure it out which cost them a spot in several classes due to the time delay. > <span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> iii.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Overall: She recommends that the University provide written directions or online tutorials for freshman or confused students. > >> Survey--> I moved the survey itself to appendix b, this is where a description of the survey should be put and I will put the results in appendix C ** >> >> >> >> >> >> >> >> >> <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;"> > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">While exploring Facebook, a social networking tool that almost every college student in the United States uses, we were shocked to find how many people had gone so far as to post their frustrations about the registration process at UD on their facebook pages. The following are quotes that were found between the weeks of November 19- December 7, 2009. > 1. [|Hilary Cara Chattler]<span style="color: #808080; font-family: 'Tahoma','sans-serif';"> **<span style="font-family: 'Tahoma','sans-serif';">is so happy UDSIS is working for ** [|**Alli Heiman**] <span style="font-family: 'Tahoma','sans-serif';"> > - Obviously this person was having a problem with the system.) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;"> > 2. <span style="font-family: 'Tahoma','sans-serif';">[|Adam Feder] officially registered <span style="font-family: 'Tahoma','sans-serif';">classes for the last time…and it was an awful process as usual. > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">3. <span style="font-family: 'Tahoma','sans-serif';">[|Cashin Chandler] just signed up for the last of her <span style="font-family: 'Tahoma','sans-serif';">classes  .. oh boy that sucked. > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">4. [|Adrienne Frietsch]<span style="color: #808080; font-family: 'Tahoma','sans-serif';">  **<span style="font-family: 'Tahoma','sans-serif';">for the first time ever, I GOT ALL OF THE ** **<span style="font-family: 'Tahoma','sans-serif';">CLASSES ** **<span style="font-family: 'Tahoma','sans-serif';"> I WANTED :) ** > <span style="font-family: 'Tahoma','sans-serif';">- This person (who is a senior) obviously had trouble for the past three years. > 5. <span style="font-family: 'Tahoma','sans-serif';">[|Courtney Bohen] is supposed to be <span style="font-family: 'Tahoma','sans-serif';">registering for spring semester but UDSIS is down... what else is new... > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">6. <span style="font-family: 'Tahoma','sans-serif';">[|Katie Romaniak] delaware seriously needs to get their shit together with <span style="font-family: 'Tahoma','sans-serif';">registration, i'm so over this for three years > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">7. <span style="font-family: 'Tahoma','sans-serif';">[|Brittany O'Neil] Says today is off to a bad start...and I can only imagine how bad its going to get with <span style="font-family: 'Tahoma','sans-serif';">registration later.... > > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;"> > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">For this step of our research procedure we looked at other schools to learn about what type of software systems they use and if they are currently happy with them. We of course know that the colleges and universities that currently use A+ Software Systems products are happy with them, but we find that market research of our competitors is also very important. After all, we want to give the University of Delaware the best software to improve this problem that their students are very unhappy with. The following registration software companies are the ones that we looked into the most: > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;"> > After researching these companies and reading testimonials on their websites, we found that Active Educate Technology Solutions had the most happy customers (and one of the largest followings.) In result, we sought out a student from one of the universities that uses their class registration systems to see just how they felt about it. We <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">believed that it would be best to contact students who are accustomed with these programs as they are the ones who we are looking to please. Vanderbilt University is a customer of Active Educate Technology’s, and we interviewed senior Ian Strug to see if he is happy with their registration process. The following highlight the most important statements he made during the interview: > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">As mentioned previously, we sought out information about other companies to see what is pleasing their customers. At A+ Software Systems we try to evolve and change with time in the effort to adapt to our customers needs and wants. Also, to remain competitive within the industry it is imperative that we do this market research. For the University of Delaware however, we wanted to focus in on how we can please the students. By learning that Active Educate has produced happy customers we trusted the points made by a student from Vanderbilt University to help give us some tips on maybe how to improve our systems as well and create just as happy students at UD. > > **<span style="color: #002060; font-family: 'Times New Roman','serif';">Conclusions and Recommendations ** > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">Based on extensive research, which included interviews, surveys, viewing social networks and research of other universities, it is clear that a change is needed in University of Delaware’s registration process. The current system causes stress and frustration among students. In the worst scenarios, the registration process precludes students from registering for their necessary classes. This problem may lead to other problems for students, included but not limited to delaying graduation. > It is our recommendation that a new software system is necessary for the University of Delaware. Students want to be able to choose their desired schedule, and this feature must be a necessary attribute of the new system. Even if A+ Software Systems Inc is not chosen as the company to install a new software system, there are sufficient other options that would still constitute a significant upgrade over the current system. We value your time and hope that our company can solve your software problem. > > > > Appendix A: > **__ Appendix A __** > ** Interview Questions ** > 1.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> What year is the student at the University of Delaware? > 2.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> How many times has he/she registered for classes at the University of Delaware? > 3.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Have they had anyone else do it for them, (i.e. parents, advisor, etc.) or have they experienced all on their own? > 4.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> What major are they, is it one that allows a lot of flexibility in classes or not? > 5.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Have they been disappointed by the classes they got into, and what year were they at these times? > 6.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Have they found that as they move on to the next grade they have an easier time with the registration process? > 7.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> What has been the worst experience with this thus far for them? > 8.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> What would he/she suggest to improve this process? > 9.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Do they find that their friends have had trouble too? > 10.<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Do they have friends at other schools who like/dislike their registration systems (that they are aware of)? > > > Appendix B: > **__<span style="font-family: 'Times New Roman','serif'; font-size: 16pt; line-height: 115%;">English 312 Survey __** > <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">This survey is for and English 312 student group writing assignment at the University of Delaware. As a group we will conduct research from current students on their opinions about the registration process at the University of Delaware. We will ask you how the system can be improved for faster and a more efficient way to register for classes. > > 1.)<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> How satisfied are you with the current registration process at the University of Delaware? > > Completely Satisfied 5 4 3 2 1 Unsatisfied > > 2.)<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> During the registration process did you encounter any problems? If yes please explain. > > Yes No > > 3.)<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Would you prefer a predetermined schedule set for you by the registrar’s office? > > Yes No > > 4.)<span style="font-family: 'Times New Roman'; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> Would you prefer the freedom of scheduling your own classes? > > Yes No > > Thank you for completing this survey your time is greatly appreciated. > Richard Eckman > Jeanine Maggiore > Jordann Lavin > Adam Edinburg > Kevin Mulligan > > Appendix C: > > **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">University of Delaware Student Survey Results ** > **__<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">47 __**<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;"> Junior and Senior students took this survey in one of the hotel restaurant institutional management program classes, here are their results. > Question 1 (__8__ number 5) (__17__ number 4) (__11__ number 3) (__7__ number 2) (__4__ number 1) > Question 2 40 said YES 7 said NO > The main problem stated was that students had a hard time finding time to find professors to add or drop classes. Meeting with advisors was time consuming and hard because of conflicting schedules. Students thought that it was difficult finding out what classes they needed to take. Students said that many times error messages or restrictions would come up for classes that they needed to take. When students asked advisors or professors about that many students were given no explanation or resolution to their problem, they were told to find another class. > Question 3 11 said YES 36 said NO > Question 4 36 said YES 11 said NO > > Luzerne County Community College Student Survey Results > I submitted the same survey (inserting the LCCC name) to a class of sophomores, juniors and seniors at the Luzerne County community College in North East PA explain our project and goal, here are the results. > **__<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">31 __**<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;"> students took this survey in an accounting 212 class > Question 1 (__7__ said 3) (__12__ said 2) (__2__ said 1) (__10__ said unsatisfied) > Question 2 29 said YES 2 said NO > Most students complained of a very timely scheduling process. There is no online registration for the students to complete and everything must be done with paper and a pencil. The only online part of the process is the viewing of a class listing other than that students said that there was no online scheduling. Long lines at the registrar’s office made scheduling classes difficult. If you were not the first to be in line and register the first day you had no chance of getting the classes you wanted. Pink slipping into classes was not a common happening for students once the class was full that was it. > Question 3 25 said YES 6 said NO > Question 4 8 said NO 23 said YES
 * 1) //<span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Interviews //
 * 2) //<span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Surveys //
 * 3) //<span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Research through the use of Facebook //
 * 4) //<span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Market Research //
 * 5) //<span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Testimonials //
 * 1) **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Interviews **
 * 1) **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Interviewee: Ann de la Montaigne (Senior) **
 * 1) **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Interviewee: Andrew Lemack (Junior) **
 * 1) **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Interviewee: Amy Staropoli (Sophomore) **
 * 1) **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Interviewee: Sarah Hunter (Freshman) **
 * 1) **<span style="color: #ff00e4; font-family: 'Times New Roman',Times,serif; font-size: 12pt;">
 * 1) **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">Research through the use of Facebook: **
 * 1) **<span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">Market Research **
 * 1) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">Ungerboeck Systems International
 * 2) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">Active Educate Technology Solutions
 * 3) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">Peoria Design
 * 4) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; line-height: 115%;">AceWare Systems
 * 1) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Each student is allowed to submit their desired schedule on a certain day (Seniors are given the first day, then the other grades follow in order of ranking.)
 * 2) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">On another chosen day, students (in order of ranking) or sent back a schedule that best fits or matches their desired classes. Preference is given to those students with the most amount of credits and GPA’s.
 * 3) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">If a student is unhappy with their schedule, they are then allowed manually find other classes via a registration process that is similar to the current one at UD.
 * 4) <span style="font-family: 'Times New Roman','serif'; font-size: 12pt;">Of course some students are not always 100% pleased, but the fact that we are first allowed to submit our desired classes makes the process less stressful. Also, it cuts back on the amount of people on the server when it is time for students to go back in to find alternatives due to the fact that not everyone will be looking to switch courses or schedules.